Senior Software Support Engineer - Automotive Systems

A propos du poste

Join a fast-paced, cutting-edge automotive environment where you will play a critical role in ensuring the seamless integration and performance of our vehicle software. As a Software Support Engineer, you will be at the heart of our technical operations, bridging the gap between development, manufacturing, and real-world vehicle performance.

Missions principales

• Provide hands-on technical support for internal development fleets, production lines, and customer vehicles.
• Diagnose, troubleshoot, and resolve complex software and hardware system issues in both development and production stages.
• Collaborate closely with cross-functional teams (Software, Hardware, Validation, Quality) and external suppliers to ensure system availability.
• Support software and hardware integration, validation, and release activities.
• Manage incident reporting and contribute to technical reviews and continuous improvement initiatives.
• Participate in an on-call rotation (approximately one weekend per month).

Profil recherché

• Proactive professional with a strong technical background in automotive software systems.
• Proven experience in troubleshooting complex integrated systems in a high-pressure environment.
• Ability to work effectively in a fast-paced, collaborative setting with multiple stakeholders.
• Strong analytical skills and a hands-on approach to problem-solving in factory and field settings.

Competences requises

• Expertise in Diagnostic Trouble Codes (DTC) and telemetry data analysis (Grafana).
• Proficiency with Vector tools (CANoe, CANalyzer).
• Deep knowledge of UDS services (Routine Control, Security Access, diagnostic sessions, data transfer/download).
• Strong understanding of automotive communication protocols and embedded systems.