Assistant Director of Front Office

About the role

We are seeking a passionate and dynamic hospitality professional to join our Front Office team as Assistant Director. In this role you will support the Director of Front Office in delivering exceptional guest experiences and maintaining high service standards across all front‑office operations.

Key responsibilities

• Monitor Front Office staff to ensure guests receive prompt, warm attention and personal recognition.
• Communicate Front Office matters to other departments, especially Housekeeping.
• Establish and maintain effective employee relations.
• Assist the Director with employee appraisals, consulting, and related HR tasks.
• Prepare statistical, performance, and forecast reports to support budgeting and strategic planning.
• Monitor and control departmental costs to ensure performance against budget.

Required profile

• Degree in hospitality or related field.
• Minimum three years of experience in a hotel Front Office department.
• Fluent in written and spoken English.
• Immaculate personal presentation and strong problem‑solving ability.
• Knowledge of up‑selling and revenue‑maximisation techniques.
• Computer literacy; familiarity with Opera is highly regarded.

Required skills

• Opera property management system