Call Center Representative – Customer Service
CsMena · Riyadh
Job description
About the role
CsMena is seeking a full‑time, on‑site Call Center Representative to join its Riyadh team. You will be the first point of contact for customers, handling both inbound and outbound calls while delivering high‑quality service.
Key responsibilities
- Answer and place calls to address customer inquiries.
- Resolve issues promptly and ensure customer satisfaction.
- Maintain accurate records in the CRM system.
- Work across all shifts (24/7) as required.
Required profile
- English proficiency at B1‑B2 level.
- Minimum 1 year experience in customer service.
- Strong communication and interpersonal abilities.
- Ability to multitask and work under pressure.
- Bachelor’s degree in Business Administration or a related field is preferred.
Required skills
- Call Center Technology
- CRM Systems
What we offer
- Professional training and development.
- Multilingual work environment.
- Opportunities to grow within a leading outsourcing provider.
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Published 1 month ago
Expires 3 weeks from now
24 views · 0 interested
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CsMena
Riyadh