Client Support Specialist

About the role

We are looking for a proactive Client Support Specialist to deliver professional assistance and ensure a positive experience throughout the client relationship. The ideal candidate communicates clearly, understands client needs, and manages requests efficiently while building strong professional relationships.

Key responsibilities

• Respond to client inquiries via email, phone, chat, and other channels.
• Provide accurate, timely information based on client needs and company procedures.
• Troubleshoot issues, offer effective solutions, and follow up to confirm resolution.
• Escalate complex or sensitive matters to the appropriate internal team.
• Maintain detailed records of interactions, requests, and resolutions.
• Monitor open requests, ensure timely follow‑up, and identify recurring concerns.
• Collaborate with various departments to resolve client issues efficiently.

Required profile

• Previous experience in client support, customer service, account management, or a similar role.
• Excellent verbal and written communication skills in English.
• Strong problem‑solving, critical‑thinking, and active‑listening abilities.
• Ability to manage multiple requests, stay organized, and remain calm under pressure.
• Reliable internet connection and a suitable remote‑work setup.

Required skills

• Proficiency with CRM systems.
• Experience using ticketing platforms and digital communication tools.