Cluster Training Manager

About the role

The Cluster Training Manager drives the company’s values and philosophy by ensuring that all training and development activities are strategically aligned with the organization’s mission and vision. Working closely with property leadership, the role identifies employee and organizational development needs and delivers effective training programs that support business results.

Key responsibilities

• Administer and promote employee training programs, ensuring guests receive excellent service and staff understand hospitality standards.
• Conduct needs assessments, design and develop custom and corporate training curricula, and facilitate delivery across the property.
• Monitor enrollment, attendance, and participant progress; evaluate training effectiveness using metrics such as guest satisfaction scores and comment cards.
• Partner with operational leaders to assess skill transfer and ensure employees demonstrate technical and leadership competencies.
• Develop training program plans and budgets that align with the organization’s mission, identifying performance gaps and implementing solutions.

Required profile

• Either a 2‑year degree in Human Resources, Hospitality Management, Business Administration or related field plus 2 years of relevant experience, or a 4‑year bachelor’s degree in the same fields with a certified trainer credential (no experience required).
• Strong understanding of adult learning principles and ability to measure return on investment for training initiatives.

Required skills