Conference & Events Sales Executive

About the role

The Conference & Events Sales Executive will serve as the primary point of contact for guests and clients, handling reservations, inquiries, and sales opportunities to maximise revenue for Marriott’s Delta Hotels brand.

Key responsibilities

• Respond to guest calls, requests and problems, routing them to the appropriate department.
• Apply sales techniques to up‑sell services, promote brand awareness and maintain guest loyalty.
• Process reservations, changes, cancellations and Marriott Rewards redemptions via phone, fax or mail.
• Enter and manage Marriott Rewards information in the designated software.
• Provide complimentary gifts and rewards to guests as appropriate.
• Perform general office duties supporting Sales & Marketing (filing, emailing, typing, faxing).
• Assist management in training and motivating staff, acting as a role model.
• Maintain professional appearance, confidentiality and adherence to company policies.

Required profile

• High school diploma or G.E.D. equivalent.
• Minimum of 2 years related work experience in sales or customer service.
• No supervisory experience required.
• No specific license or certification required.

Required skills