Customer Care Agent

About the role

KONE is seeking an energetic Customer Care Agent to join its Jeddah office. The role is the primary point of contact for external customers, handling inbound queries, outbound calls, and emergency callouts while supporting 24/7 operations.

Key responsibilities

• Manage alarm, test, and customer callouts from initial contact through dispatch and case closure.
• Identify safety situations and provide appropriate safety instructions following global procedures.
• Connect customers to the right internal KONE contact or relay messages when the appropriate person is not immediately available.
• Receive, resolve, and follow up on customer queries and complaints, communicating resolutions clearly.
• Conduct post‑call transactional surveys and support local marketing campaigns.
• Monitor 24/7 service operations, ensuring availability across all shifts.
• Prepare reports, track data, and support the use of KONE Field Mobility (KFM) and Microsoft Intune applications.

Required profile

• Bachelor’s degree or Diploma.
• Minimum two years of customer service experience.
• Excellent communication and customer‑management abilities.
• Stress‑tolerant, detail‑oriented, highly motivated and organized.

Required skills

• KONE Field Mobility (KFM) application.
• Microsoft Intune installation and access support.