Customer Service Representative

About the role

We are seeking a professional, customer‑focused Customer Service Representative to join our team in Saudi Arabia. The role involves handling inbound and outbound communications, resolving issues promptly, and maintaining a high level of customer satisfaction.

Key responsibilities

• Handle customer inquiries via phone, email, and other communication channels.
• Provide accurate information and professional assistance to customers.
• Respond to complaints and concerns, ensuring timely resolution.
• Follow up with customers to confirm that requests and issues are addressed.
• Maintain accurate records of customer interactions and update information as needed.
• Coordinate with internal teams to resolve issues efficiently.
• Adhere to company policies and customer service procedures.
• Escalate complex issues to the appropriate department or supervisor.
• Prepare basic reports and maintain records of service requests.

Required profile

• Previous experience in customer service (preferred).
• Excellent communication and interpersonal skills.
• Strong problem‑solving and customer‑handling abilities.
• Ability to work under pressure and manage multiple requests.
• Professional attitude with strong attention to detail.

Required skills

• Basic office applications (e.g., Microsoft Office).