Customer Service Representative

About the role

We are seeking an experienced Customer Service Representative to join our team and deliver exceptional support to our customers. The position works on a shift‑based schedule with Friday as a fixed weekly day off, ensuring coverage across multiple channels. You will be the primary point of contact for resolving inquiries and maintaining high satisfaction levels.

Key responsibilities

• Respond to customer calls, chats, and emails, handling inquiries and requests promptly.
• Provide accurate information about products or services and resolve issues and complaints efficiently.
• Follow up on open cases to guarantee satisfactory resolutions.
• Enter and update customer data and interaction details in the CRM system.
• Collaborate with internal departments to maintain a high‑quality customer experience.
• Escalate complex issues to the appropriate teams when necessary.
• Stay informed about product updates and company policies to assist customers effectively.

Required profile

• 1–3 years of experience in customer service or call‑center environments.
• Willingness to work rotating shifts with Friday as a fixed day off.
• Excellent communication and problem‑solving abilities.