Customer Service Representative – Tamheer Program (Riyadh)

About the role

This position supports the customer service journey by welcoming visitors, understanding their initial needs, and ensuring all required information and documents are complete. The role guides customers through the next steps to deliver a smooth and positive experience.

Key responsibilities

• Greet customers and act as the first professional point of contact.
• Identify customers' inquiries and service requirements.
• Review and verify the completeness of required documents and information.
• Advise customers on missing items and direct them to the appropriate source or process.
• Prepare customers for the next stage of the service process.
• Refer customers to the relevant employee or department based on their needs.
• Provide clear information about service procedures and requirements.
• Maintain a customer‑focused attitude and support a seamless journey.
• Perform other related tasks as assigned.

Required profile

• Saudi national.
• Bachelor’s degree in Business Administration, Customer Service, or a related field.
• Eligible for the Tamheer program.
• Strong communication and interpersonal abilities.
• Detail‑oriented with good organizational skills.
• Proficient in both Arabic and English (preferred).

Required skills

• Microsoft Office