Customer Service Training Specialist

About the role

We are seeking competent and experienced Customer Service Trainers to enhance the professional development and communication skills of our staff in Saudi-based customer service environments. The role involves designing and implementing modular training programs that improve interpersonal communication, customer interactions, and overall service delivery. A strong focus on adult learning principles and best practices in customer service is essential.

Key responsibilities

• Design and deliver inclusive, effective training programs tailored to employee needs.
• Regularly assess training needs and continuously evolve modules based on identified improvement areas.
• Enhance professional development and communication skills of staff within customer service settings.
• Evaluate training effectiveness and adjust programs as required.
• Embed customer service best practices at the core of all training initiatives.

Required profile

• Proven experience as a Customer Service Trainer or similar role.
• Superb interpersonal communication and interaction abilities.
• Proficiency in designing and delivering diverse training programs.
• Skilled in adult learning principles and customer service best practices.
• Experienced in assessing training needs and tailoring courses to meet specific objectives.