Enterprise Account Manager – Riyadh

About the role

We are looking for a strategic‑thinking, resourceful Enterprise Account Manager to join our Commercial team in Riyadh. You will act as a trusted advisor for our largest merchants, helping them navigate the global payments landscape and drive growth.

Key responsibilities

• Develop and execute merchant‑specific plans that generate revenue and add value.
• Analyse payment data to improve acceptance rates, reduce false declines and optimise checkout flows.
• Identify upsell and cross‑sell opportunities to increase share of wallet.
• Maintain high‑touch consultative relationships to prevent churn and resolve complex issues.
• Lead commercial negotiations with enterprise merchants, focusing on long‑term partnership.
• Collaborate with Sales, Integration, Legal and Product teams to ensure seamless merchant experiences.
• Advocate our product and brand, providing guidance on global payment strategies.

Required profile

• Minimum 4 years of B2B Enterprise Account Management or Relationship Management experience in payments or a digital‑first business.
• Strong knowledge of e‑commerce, payment technologies and emerging financial trends.
• Proven ability to meet financial targets, reduce churn and drive expansion revenue.
• Resilient in high‑pressure situations and capable of handling demanding enterprise stakeholders.
• Analytical mindset with the ability to turn transaction data into actionable recommendations.
• Adaptable to a fast‑paced, entrepreneurial environment and able to manage multiple priorities.
• Excellent English communication skills; Arabic is a plus.