Front Office Agent – Hotel Guest Services

About the role

The Front Office Agent is the first point of contact for guests at The Chedi Hegra, delivering a warm, efficient, and professional experience from arrival to departure. You will manage check‑in and check‑out processes, handle guest inquiries, and support the Front Office team in achieving service excellence.

Key responsibilities

• Welcome guests, perform accurate check‑in and check‑out procedures, and verify billing.
• Manage reservations, walk‑ins, and room assignments in coordination with Reservations and Housekeeping.
• Operate the Property Management System (PMS) to maintain guest profiles and preferences.
• Respond promptly to guest requests, complaints, and inquiries, escalating when necessary.
• Handle cash, credit‑card, and other payment transactions in line with audit procedures.
• Promote hotel facilities, outlets, and upsell rooms and services.
• Maintain accurate guest records and ensure compliance with data‑protection policies.
• Report security, safety, or maintenance concerns to the appropriate departments.
• Collaborate with Concierge, Housekeeping, and other departments to fulfill guest needs.

Required profile

• Professional appearance with excellent personal grooming.
• Punctual, courteous, and efficient in all guest interactions.
• Strong team orientation and ability to work in a fast‑paced environment.
• Up‑to‑date knowledge of hotel products, facilities, and local attractions.
• Commitment to safety, security, and hygiene standards.

Required skills

• Proficiency with a Property Management System (PMS).

What we offer

• Opportunity to work in a luxury resort setting.
• Continuous professional development and training.
• Collaborative team environment focused on guest satisfaction.