Guest Relations Executive – Front Office (Saudi National)

About the role

An opportunity has arisen for a Guest Relations Executive – Front Office at Jumeirah Jabal Omar in the Holy City of Mecca. The role is focused on delivering the Jumeirah brand promise through warm welcomes, personalised escort services and swift resolution of guest enquiries and complaints.

Key responsibilities

• Provide a warm welcome and assist guests in line with Jumeirah Brand Standards.
• Remain observant and respond to every guest at the hotel entrance and guest‑relations desk.
• Escort guests to their rooms, suites or Gold lounge and conduct a full hotel tour.
• Handle guest inquiries and complaints, ensuring quick, courteous and professional resolution.
• Alert the Guest Relations Supervisor/Manager or senior Front Office staff of any issues that arise during a shift.
• Maintain thorough knowledge of all room types, rates, hotel features and facilities.

Required profile

• Strong problem‑solving and decision‑making abilities.
• Highly organised with excellent planning skills.
• Proficiency in English and Arabic, both verbal and written.

What we offer

• Attractive salary paid in Saudi Riyals (SAR).
• Generous food & beverage benefits and reduced hotel rates across Jumeirah properties worldwide.
• Comprehensive leave and health‑care packages.
• Annual flights home and additional employee benefits.