Guest Service Agent (Saudi National)

About the role

The Guest Service Agent is the first point of contact for hotel guests, delivering warm, professional and customer‑focused service. This role ensures each stay is memorable by handling check‑ins, check‑outs, and addressing guest needs efficiently.

Key responsibilities

• Provide a friendly, engaging welcome and manage guest check‑ins following established SOPs.
• Process guest check‑outs in line with hotel standards.
• Promote and sell rooms to walk‑in guests while handling day‑to‑day facility issues.
• Manage cash inventory, foreign‑currency transactions, and adhere to credit policies.
• Collaborate with Housekeeping, Finance, and Reservations to ensure seamless service.
• Maintain a fully stocked and operational Guest Service Desk at all times.
• Protect guest privacy by safeguarding personal information.
• Demonstrate thorough knowledge of hotel policies, facilities, and service standards.

Required profile

• Degree in Hospitality or related field.
• Previous Front Office experience in a hotel environment.
• Excellent written and verbal English; additional language proficiency is a plus.
• Strong interpersonal, problem‑solving, and teamwork abilities.
• Ability to work under pressure in a fast‑paced, multicultural setting.

Required skills

• Proficiency with Opera property management system.