Housekeeping Supervisor – Hotel

About the role

We are looking for a dynamic Housekeeping Supervisor to lead our housekeeping team in delivering exceptional guest experiences. The successful candidate will coordinate daily cleaning operations, ensure high standards of cleanliness, and respond to guest requests promptly.

Key responsibilities

• Assign daily tasks to Housekeeping Attendants and distribute keys and supplies.
• Monitor VIP, Do Not Disturb, Sleep‑Out and double‑lock rooms and take appropriate actions.
• Attend daily briefings, receive special instructions and manage check‑outs before rooms are marked vacant.
• Handle guest special requests and ensure they are fulfilled.
• Inspect cleaned areas using checklists, verify room supplies, and report immediate repairs.
• Complete lost‑and‑found reports and hand over items to the appropriate department.
• Supervise cleaning of guest rooms, corridors and stairwells.
• Train and coach Housekeeping Attendants and advise management on performance.
• Assist with inventory control and ensure proper maintenance of housekeeping equipment.

Required profile

• Diploma or vocational training in hospitality.
• Previous minor supervisory experience in a hotel housekeeping department.
• Strong written and spoken English communication skills.
• Good interpersonal and problem‑solving abilities.
• Computer literacy; experience with the Opera property management system is an advantage.

Required skills

• Opera (hotel property management system)