Key Account Manager – Jeddah

About the role

The Key Account Manager will be responsible for managing EXA Ceramics’ most important customers in Jeddah, ensuring their needs are met with high quality and on time. This role combines sales, client relationship management and coordination with internal teams to achieve project sales targets.

Key responsibilities

• Develop and maintain strong relationships with key customers, addressing queries and providing product recommendations.
• Identify and approach potential clients, promoting new products and suggesting alternatives.
• Enter and update customer data in the C4C CRM system, submit samples and required documentation for client approval.
• Prepare quotations, follow up on approvals, and monitor collections and bank postings.
• Produce weekly and monthly progress reports, share market intelligence on competitors, and propose sales strategies.
• Collaborate with the Project Sales department and attend team meetings to stay aligned.
• Support HR functions by recognizing performance, guiding low performers, and ensuring delegation of authority compliance.
• Plan, execute and monitor business plans, budgets and expenses to meet cost‑efficiency goals.

Required profile

• Proven experience in key account management or senior sales roles, preferably in manufacturing or ceramics.
• Strong ability to anticipate problems, make proactive decisions and deliver results on time.
• Excellent communication and negotiation skills with a customer‑focused mindset.
• Capability to lead, coach and evaluate team members fairly.
• Analytical mindset to track performance, budgets and market trends.

Required skills

• Proficiency with C4C (Customer Relationship Management) system for data entry and reporting.