Partner Support Specialist (Saudi National) – September Batch

About the role

Tabby is looking for a Partner Support Specialist (Saudi National) for its September batch. You will be the first point of contact for merchants and applicants, supporting partners across chat, email and phone, resolving issues quickly and helping drive CSAT, First Contact Resolution and adherence. The role suits someone who thrives in a fast-paced environment and balances empathy with accuracy.

Key responsibilities

• Support partners and applicants across chat, email and phone, and handle escalations professionally while applying PS policies (DAT, Hold Timer, CSAT fraud checks) fairly.
• Resolve issues accurately and on time in line with SLAs and process guidelines.
• Follow Partner Support procedures and knowledge-base materials, using templates, knowledge cards and approved flows to maintain high QA standards.
• Escalate complex cases via side-ticketing with traceable handovers to team leads or other functions.
• Capture insights from partner queries to identify workflow and policy gaps, and suggest improvements that raise FCR and CSAT.
• Stay up to date on product, scoring, finance and payout processes, and work with Scoring, Finance, BD and Product teams to ensure smooth partner journeys.

Required profile

• Strong fluency in Arabic and English, written and spoken.
• Bachelor's degree or higher; business, finance, marketing, operations or a related field preferred.
• Experience in B2B support, call center or customer operations is a plus.
• Excellent communication, problem-solving and relationship-building skills, with attention to detail and resilience in handling demanding partners.

What we offer

• Monthly bonus tied to operational KPIs (CSAT, FCR).
• Bonus multiplier for month-over-month performance improvement.
• Growth opportunities within Tabby based on business needs and results.