Remote Customer Support Agent

About the role

We are looking for a friendly, dependable Remote Customer Support Agent to assist customers with questions, orders, and routine issue resolution through email, chat, and phone. This entry‑level position offers full training and is ideal for recent graduates or career changers seeking a remote role.

Key responsibilities

• Respond to customer inquiries professionally via email, chat, and phone, providing accurate information and guidance.
• Create, update, and close support tickets, maintaining clear case notes and tracking status.
• Assist with account updates, order status checks, and routine service requests while protecting confidential information.
• Escalate complex issues to the appropriate department and follow up on pending requests.

Required profile

• High school diploma or equivalent.
• Strong written and verbal communication, friendly and patient demeanor.
• Attention to detail, good organizational and time‑management skills.
• Reliable internet connection and a suitable remote workspace.

Required skills

• Basic computer and typing proficiency.
• Microsoft Office or Google Workspace.
• Experience with CRM or ticket‑management systems.
• Email, chat, and phone support platforms.
• Remote collaboration tools.

What we offer

• Fully remote work environment with flexible scheduling.
• Competitive entry‑level compensation and paid onboarding.
• Full‑time and part‑time opportunities, paid time off and holidays.
• Health, dental, and vision benefits where applicable.
• Professional development, coaching, and career advancement.