Reservations Agent (Saudi National)

About the role

The Reservations Agent is the first point of contact for guests at Sofitel Riyadh, delivering a five‑star experience through attentive and personalized service. This role ensures that every reservation is handled accurately and efficiently, contributing to the hotel’s reputation for luxury and excellence.

Key responsibilities

• Provide professional, friendly and engaging service to all guests.
• Book and enter room reservation requests using the Property Management System.
• Enter and verify rooming lists to maintain accuracy.
• Update reservations to guarantee a flawless check‑in and check‑out process.
• Maximize revenue by upselling rooms and recommending hotel facilities.
• Liaise with Sales and other departments as needed.
• Answer telephone and email inquiries promptly.
• Assist guests with information about hotel facilities.

Required profile

• Previous experience with a Property Management System is preferred.
• Computer literate in Microsoft Windows applications.
• Strong interpersonal and problem‑solving abilities.
• Highly responsible, reliable and able to work under pressure.
• Team‑oriented with the ability to remain calm and courteous.

Required skills

• Opera (or a related Property Management System).
• Microsoft Windows.