Support Services Unit Manager

About the role

The Support Services Unit Manager will lead and coordinate all support functions across the head office and its departments, ensuring high‑quality service delivery, operational efficiency, and compliance with standards. This senior position reports to the direct manager and oversees a wide range of services including facilities, logistics, security, hospitality, and staff accommodation.

Key responsibilities

• Prepare operational plans, objectives and performance targets for the Support Services Unit.
• Manage vehicle, property, marine and land insurance policies, including issuance and renewal.
• Oversee transportation, fleet movement and vehicle management activities.
• Supervise administrative affairs projects and head‑office facilities to ensure safety and service readiness.
• Lead security, hospitality and reception services at the head office.
• Manage workers’ accommodation and maintain service standards.
• Prepare administrative services and capital‑expenditure budgets.
• Coordinate flight bookings, hotel reservations, shipments and guest reception arrangements.
• Ensure all support services comply with Administrative Affairs policies and procedures.
• Prepare monthly and quarterly reports, analyse operational KPIs and monitor employee performance.
• Perform any other duties assigned by the direct manager.

Required profile

• Bachelor’s degree in Public Administration, Business Administration or a related field.
• 7–10 years of experience in support services, administrative services or facilities management.
• Proven experience managing service contracts such as cleaning, security, hospitality, accommodation or transportation.
• Strong leadership ability to manage multi‑site teams and external service providers.
• Excellent planning, coordination, reporting and follow‑up capabilities.
• Ability to monitor KPIs, manage budgets, improve service quality and ensure compliance.
• Effective communication, stakeholder management and problem‑solving skills.

Required skills