Technical Document Writer Specialist

About the role

The Technical Document Writer Specialist will be the dedicated writer for the IT department, creating, standardising and maintaining all IT documentation. This includes SOPs, policies, procedures, handover documents, BRDs, RFP/RFQ/RFI and more, ensuring knowledge is captured accurately and centrally stored.

Key responsibilities

• Author and maintain IT policies, procedures, standards and work instructions in line with ITIL and governance frameworks.
• Produce handover documents, knowledge‑base articles, SOPs, runbooks and operational manuals for support teams.
• Develop Business Requirement Documents, functional/technical specifications, solution design and process/workflow documentation.
• Draft procurement documents (RFPs, RFQs, RFIs) in collaboration with technical and procurement teams.
• Create IT‑related job descriptions, role profiles and organisational documentation with HR.
• Translate complex technical concepts from Hosting, Network, EUC, Systems, Applications and Development into clear, audience‑appropriate documents.
• Establish and enforce documentation templates, style guides, naming conventions and version‑control standards.
• Review, edit and proofread documents from other teams for accuracy, clarity and compliance.
• Maintain a centralised SharePoint repository with proper versioning, access control and lifecycle management.
• Collaborate with subject‑matter experts to gather information and validate technical accuracy.

Required profile

• Minimum 36 months (3 years) of experience in technical writing or documentation within an IT environment.
• Familiarity with ITIL concepts and IT governance, security, audit and compliance requirements.
• Ability to work with multiple IT domains (Hosting, Network, EUC, Systems, Applications, Development).

Required skills

• Documentation collaboration tools
• Technical Writing certification or equivalent documentation credential
• SharePoint
• Visio
• Microsoft Word
• IT Service Management