Customer Service Representative

About the role

We are seeking a Customer Service Representative to manage customer inquiries, resolve issues efficiently, and deliver high‑level support while upholding company standards and ensuring customer satisfaction.

Key responsibilities

• Handle customer inquiries via phone, email, and other communication channels.
• Resolve customer complaints and provide appropriate solutions in a timely manner.
• Follow up on pending cases to ensure proper resolution.
• Maintain accurate customer records and documentation.
• Meet KPIs, productivity, and quality standards.
• Coordinate with internal departments when required.
• Support daily operations and contribute to team objectives.
• Ensure compliance with company policies and procedures.

Required profile

• Bachelor’s degree or equivalent.
• Previous experience in customer service or a related field (preferred).
• Strong communication and interpersonal skills.
• Ability to handle high‑volume workloads and multitask effectively.
• Good problem‑solving and organizational skills.
• Fluent in English.

Required skills

• Proficiency in Microsoft Office.