Documentation Operations Assistant

About the role

The Documentation Operations Assistant ensures that daily documentation and operational tasks are executed accurately and on time, supporting smooth terminal operations. The role involves coordinating vessel discharge and loading, managing container permits, and handling special customer requests.

Key responsibilities

• Prepare and update vessel discharge and loading plans, ensuring completion at least six hours before arrival.
• Load export and transshipment containers with proper permits and verify import DG units, coordinating truck movements for direct deliveries.
• Communicate with vessel operators, line agents, JIP, and other stakeholders to resolve discrepancies and ensure efficient operations.
• Generate operational reports, prepare JIP certificates, and update EDI and container data in the terminal operating system (TOS).
• Monitor empty depot markings, ISO standards, reefer units, and container weights; report damages, leaks, missing details, and DG issues to shipping lines.
• Handle gate-related issues, manifest discrepancies, and manage CRM cases to timely closure.

Required profile

• Graduate with good English communication skills; degree in Port & Maritime Transportation or Logistics preferred.
• Minimum 1 year of terminal experience in documentation-related roles.
• Basic understanding of terminal operations and services.

Required skills

• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Experience with terminal operating systems (TOS) such as N4, XPS, or Mename.
• Intermediate written and verbal English and Arabic.