QA Test Engineer – Experience Assurance & Incident Management
Avensys Consulting · Riyad
وصف الوظيفة
About the role
Avensys is seeking a QA Test Engineer to design and operate an Experience Assurance Framework that detects, analyses, resolves, and prevents customer‑impacting incidents. The role focuses on service quality, incident management, and CX assurance within a fast‑growing IT services environment.
Key responsibilities
- Develop and maintain incident detection channels to identify customer‑impacting issues promptly.
- Design and implement an Experience Assurance Framework governing monitoring and resolution of service‑related incidents.
- Perform root cause analysis (RCA) for identified incidents to determine technical and operational causes.
- Analyze incident data, segment affected customers, and assess impact severity.
Required profile
- Bachelor’s degree in Computer Science, Information Systems, or Quality Engineering.
- Minimum 4 years of experience in service quality, incident management, or CX assurance.
- Strong analytical and documentation skills with proven RCA experience.
- Familiarity with incident management systems such as ServiceNow or Jira.
Required skills
- ServiceNow
- Jira
What we offer
- Competitive base salary and attractive company benefits.
- Fun, collaborative work environment.
- Strong career progression opportunities.
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Avensys Consulting
Riyad
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