Room Controller (Saudi Arabia)

About the role

We are looking for a dedicated Room Controller to join our hotel team in Saudi Arabia. As part of the Accor network, you will ensure that daily room assignments meet guest preferences while supporting operational efficiency and occupancy goals.

Key responsibilities

• Oversee daily room assignments, matching guest preferences (room type, view, special requests) with operational needs.
• Coordinate with Front Office, Guest Relations, and Reservations to manage VIPs, loyalty upgrades, and upsell opportunities.
• Collaborate with Housekeeping to track room status, prioritize cleaning, and guarantee timely check‑ins.
• Monitor room availability and work with Revenue and Front Office to optimize occupancy, handling walk‑ins and last‑minute changes.
• Fulfill guest requests for connecting rooms, bed types, and amenities; manage room changes with minimal disruption.
• Prepare room assignments in advance, prioritizing VIPs, loyalty members, and suite bookings.
• Handle emergency room relocations and maintenance‑related reassignments, ensuring clear guest communication and alternative arrangements.

Required profile

• Strong organizational and communication abilities.
• Experience in hotel front‑office or room‑allocation environments.
• Ability to work under pressure and adapt to last‑minute changes.
• Customer‑focused mindset with attention to detail.

Required skills