Guest Service Officer – Communication Center

About the role

We are looking for a Guest Service Officer to join our Communication Center. The role focuses on delivering consistent, high‑quality service to hotel guests and handling all guest communications efficiently.

Key responsibilities

• Provide excellent and consistent service to guests, addressing inquiries and requests promptly.
• Manage incoming calls, emails and messages through the communication centre.
• Coordinate with front‑desk, housekeeping and other hotel departments to resolve guest issues.
• Maintain accurate records of guest interactions and follow‑up actions.
• Ensure guest satisfaction by delivering personalized assistance and information.

Required profile

• Relevant degree or diploma in Hospitality or Tourism Management.
• Minimum of 2 years experience in hotel operations.
• Strong customer service, communication and interpersonal abilities.

Required skills