Account Manager, Sales

About the role

The Account Manager, Sales is responsible for managing and growing key client accounts, ensuring high customer satisfaction and driving revenue through upselling and cross‑selling of hardware, software and solutions.

Key responsibilities

• Planning: Develop and execute account plans for major customers, identify upsell and cross‑sell opportunities across product portfolios, and monitor performance to expand business.
• Operations: Oversee day‑to‑day account activities, coordinate with Finance, Service and GDO teams to guarantee timely billing, issue resolution and consistent service delivery.
• Stakeholder Management: Build strong relationships with key client stakeholders, act as the primary contact, and ensure clear communication between customers and internal teams.
• Business Development: Pursue new revenue streams within existing accounts by promoting additional products and solutions that align with client needs.
• Customer Experience Management: Address billing, response time and performance concerns, manage feedback proactively, and maintain high retention rates.

Required profile

• Bachelor's degree in business administration, management, marketing or a related field (preferred).
• 3‑4 years of proven sales experience, preferably in a technology or solutions environment.