Airport Services Duty Supervisor (Riyadh)

About the role

We are looking for an Airport Services Duty Supervisor to join Qatar Airways Ground Services in Riyadh. Reporting to the Duty Officer, you will lead a team of Customer Service Agents to ensure on‑time flight closures, smooth passenger boarding and delivery of Qatar Airways’ 5‑star service.

Key responsibilities

• Act as station coordinator between the ground handling agent and Qatar Airways, monitoring progress towards on‑time flight closure.
• Supervise the airport team to achieve on‑time performance and manage efficient duty allocations of manpower.
• Provide support during flight disruptions, misconnections and other passenger‑related issues.
• Perform the Aircraft Turnaround Check (ATC) as assigned, ensuring safe operation of the ground ramp.
• Generate operational reports, maintain a tidy workplace and serve as the primary contact for agents needing assistance.
• Ensure compliance with safety, security, quality and environmental policies across all operations.

Required profile

• Relevant college or university qualification.
• Minimum 4 years of experience in airline or reputable ground handling operations at a supervisory level.
• Excellent communication skills with fluency in English.
• Ability to work under pressure while maintaining high standards of safety and service.

Required skills

• Knowledge of Weight and Balance procedures.
• Experience with ramp handling operations.
• Familiarity with Dangerous Goods Regulations.