Assistant Manager – System & Process Projects

About the role

Almarai is seeking an Assistant Manager to oversee its System & Process Projects, ensuring the SO99 Planning Solution remains available, stable, and aligned with business continuity goals. The role acts as the main liaison between business units, IT teams, vendors, and implementation partners.

Key responsibilities

• Manage day‑to‑day operations of the SO99 Planning Solution.
• Maintain system availability, stability, and performance in line with agreed SLAs.
• Lead issue resolution, root‑cause analysis, and problem‑management activities.
• Coordinate incident and service‑request management processes.
• Monitor application health, job execution, interfaces, and data synchronization.

Required profile

• 3–5 years of experience implementing, integrating, and administering the SO99 Planning Solution.
• Proven experience managing internal teams and third‑party vendors.
• Excellent verbal and written communication skills in English.
• Familiarity with SAP systems and strong analytical abilities.
• Strategic thinker capable of meeting deadlines.

Required skills

• SO99 Planning Solution implementation, integration and administration.
• SAP system knowledge.
• Advanced Microsoft Excel (formulas and dashboards).

What we offer

• Competitive compensation package.
• Generous leave and medical coverage.
• Discretionary bonus.
• Training and development opportunities.