Call Center Representative – Customer Support

About the role

The Call Center Representative will work on‑site at Extensya’s Riyadh office, reporting to the Call Center Supervisor. The position follows a five‑day work week with rotating weekly shifts, providing customer support for multiple client brands.

Key responsibilities

• Answer incoming calls and handle customer inquiries professionally.
• Provide accurate information about products or services.
• Resolve customer issues and complaints efficiently.
• Record customer interactions, transactions, and feedback in the system.
• Escalate complex issues to the appropriate department when necessary.
• Achieve performance targets such as call handling time and customer satisfaction.
• Follow communication scripts and company policies during customer interactions.
• Participate in training sessions to improve product knowledge and communication skills.

Required profile

• High school diploma or equivalent.
• Advanced English language skills (ability to handle calls in both Arabic and English).
• Excellent verbal communication skills.
• Basic computer and typing skills.

Required skills

• Advanced English language proficiency.
• Excellent verbal communication.
• Basic computer and typing abilities.