Call Center Representative – Customer Support
Extensya · Riyadh
وصف الوظيفة
About the role
The Call Center Representative will work on‑site at Extensya’s Riyadh office, reporting to the Call Center Supervisor. The position follows a five‑day work week with rotating weekly shifts, providing customer support for multiple client brands.
Key responsibilities
- Answer incoming calls and handle customer inquiries professionally.
- Provide accurate information about products or services.
- Resolve customer issues and complaints efficiently.
- Record customer interactions, transactions, and feedback in the system.
- Escalate complex issues to the appropriate department when necessary.
- Achieve performance targets such as call handling time and customer satisfaction.
- Follow communication scripts and company policies during customer interactions.
- Participate in training sessions to improve product knowledge and communication skills.
Required profile
- High school diploma or equivalent.
- Advanced English language skills (ability to handle calls in both Arabic and English).
- Excellent verbal communication skills.
- Basic computer and typing skills.
Required skills
- Advanced English language proficiency.
- Excellent verbal communication.
- Basic computer and typing abilities.
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Extensya
Riyadh