Director of Operations – Luxury Resort (Saudi National)

About the role

Raffles The Red Sea is seeking a visionary Director of Operations to lead all operational aspects of its luxury resort in Umluj, Saudi Arabia. Reporting to senior leadership, you will ensure seamless daily execution while driving strategic initiatives that elevate guest experiences and operational excellence.

Key responsibilities

• Develop and implement comprehensive operational strategies and policies aligned with luxury hospitality standards.
• Oversee front office, housekeeping, food & beverage, maintenance, and security departments, ensuring coordination and efficiency.
• Manage operating budgets, monitor financial performance, and analyze KPIs to optimize profitability.
• Lead, mentor, and develop the operations team, fostering a culture of excellence and continuous improvement.
• Ensure compliance with local regulations, safety protocols, and international hospitality standards.
• Maintain and enhance guest satisfaction through quality assurance programs and proactive issue resolution.
• Manage vendor relationships, negotiate contracts, and oversee procurement for cost‑effective quality.
• Conduct regular property inspections and implement corrective actions to uphold facility standards.
• Collaborate with senior leadership on revenue optimization, operational efficiency, and strategic growth.
• Prepare and present detailed operational reports and recommendations to executive management.

Required profile

• Minimum 10 years of progressive operations management experience in luxury hospitality.
• Proven track record managing large‑scale resort or hotel operations with multi‑million‑dollar budgets.
• Expertise in P&L management, financial analysis, and budget optimization.
• Strong leadership and team‑building abilities.
• Comprehensive knowledge of hospitality regulations and safety standards in Saudi Arabia.

Required skills

• Strategic operational planning
• Financial performance monitoring
• Team leadership and development
• Vendor negotiation and procurement
• Quality assurance and guest satisfaction management

What we offer

• Opportunity to shape operations at a flagship luxury resort within the Red Sea Project.
• Competitive compensation package.
• Dynamic, multicultural work environment.
• Professional growth and development opportunities.