Director of Technology Innovation & Data

About the role

Four Seasons Hotel Madinah, a new-build luxury hotel near the Prophet's Mosque, is looking for a strategic, hands-on and service-driven Director of Technology Innovation & Data to join its opening team. Reporting to the Director of Finance, you will be responsible for the operation, security and maintenance of all technology systems across the property, including computer systems, network infrastructure, data systems, voice communications, hospitality applications and guest-facing technology. You will also execute technology strategies, forecast future needs and plan upgrades.

Key responsibilities

• Lead and oversee all IT operations, including systems infrastructure, network performance, data and voice communications, hardware, software and hospitality applications.
• Keep critical hotel systems available 24 hours a day to ensure business continuity.
• Execute hotel and corporate technology strategies aligned with Four Seasons standards and business objectives.
• Provide technical support and solutions for guests, employees and hotel operations.
• Establish and enforce security procedures, user access controls, data protection practices and IT policies.
• Oversee the product lifecycle of hardware and software, including upgrades, replacements and capital planning.
• Prepare and manage IT operating and capital budgets, and assist the Director of Finance with maintenance agreements, service contracts, vendor relationships and procurement.
• Take part in defining contract scope, negotiating and bidding on IT services and systems.
• Monitor system performance, troubleshoot issues and support pre-opening activities such as installations, testing, user training and technology readiness.
• Recruit, lead, coach and train the IT team, and promote a respectful, collaborative workplace.

Required profile

• Bachelor's degree in Information Technology, Computer Science, Systems Management or a related field.
• Proven experience as a Director of Information Technology, IT Manager or senior technology leader in a hotel or hospitality environment.
• Previous hotel opening or pre-opening experience is essential.
• Fluency in English is essential; eligibility to work in Saudi Arabia is required.

Required skills

• Strong knowledge of hospitality systems, applications, interfaces, networks, infrastructure, cybersecurity and technology support operations.
• Experience with IT budgeting, capital planning, procurement, contracts and vendor management.
• Ability to prepare and present reports and updates to senior leadership.

What we offer

• Competitive salary, housing and transportation allowances.
• 30 days of vacation plus public holidays, and medical and life insurance.
• Complimentary meals, uniform cleaning, Employee Assistance Program and worldwide complimentary room nights.
• Leadership development, career growth and family benefits.