Duty Manager – Luxury Lifestyle Hotel

About the role

At SLS The Red Sea, every guest journey is shaped by moments that feel effortless, personal, and unforgettable. As a Duty Manager you will be a visible leader and ambassador of the hotel, ensuring exceptional guest experiences, smooth Front Office operations, and seamless coordination across departments.

Key responsibilities

• Maintain a visible leadership presence in the lobby, engaging with guests and supporting the Front Office team.
• Welcome VIPs, regular guests and loyalty members, personalising their experiences.
• Handle guest feedback, concerns and complaints promptly and professionally.
• Oversee smooth check‑in and check‑out processes, room allocation and group/VIP arrivals.
• Supervise Front Office operations, ensuring adherence to SOPs and SLS brand standards.
• Coordinate with Housekeeping, Engineering, Security and other departments to resolve operational issues.
• Monitor room status, out‑of‑order rooms and communicate updates across teams.
• Lead daily briefings, shift handovers and coach Front Office colleagues.

Required profile

• Diploma or degree in Hospitality Management or a related field.
• Minimum 2 years supervisory Front Office experience in an upscale or luxury hotel.
• Previous experience as a Duty Manager or Night Manager is preferred.
• Strong knowledge of Front Office operations, reservations, cashiering and credit procedures.
• Excellent spoken and written English and ability to stay calm under pressure.

Required skills

• Opera PMS
• Microsoft Office