General Manager – Strategic Programs Delivery & Vision 2030 KPIs

About the role

We are seeking a dynamic General Manager to lead strategic program delivery and drive the achievement of Vision 2030 KPIs. The successful candidate will oversee daily business operations, ensure high standards of service, and foster employee growth.

Key responsibilities

• Provide leadership and direction to a multidisciplinary team.
• Manage overall operations and financial performance, including budgeting, payroll, revenue tracking, and forecasting.
• Recruit, onboard, and train new hires on business practices and standards.
• Drive employee development and performance improvement initiatives.
• Maintain and continuously improve the quality of work and service delivery.

Required profile

• Proven management and customer service experience.
• Strong administrative capabilities.
• Demonstrated ability to lead teams and manage budgets.
• Comfortable handling payroll, revenue, and forecasting activities.
• Excellent communication and interpersonal skills.

Required skills