Operations Manager – Hotel

About the role

As an Operations Manager for a leading hotel brand, you will be the driving force behind daily hotel operations, ensuring every guest experiences the warmth and light of hospitality. You will lead teams, manage budgets and uphold brand standards to create memorable stays.

Key responsibilities

• Lead and oversee all aspects of hotel operations, including budgeting, forecasting, strategic planning and compliance with brand standards.
• Develop and implement service excellence strategies by monitoring guest trends, satisfaction scores and driving continuous improvement.
• Identify performance gaps and introduce initiatives to boost productivity and operational efficiency.
• Manage quality assurance programs, set service recovery goals and track guest satisfaction metrics.
• Foster a high‑performing team through performance management, professional development and recognition programs.

Required profile

• Passion for delivering exceptional hospitality experiences.
• Integrity and a commitment to doing the right thing.
• Strong leadership abilities with a collaborative mindset.
• Ownership mindset and accountability for results.
• Ability to act with urgency and discipline in a fast‑paced environment.

Required skills

What we offer

• Opportunity to work with a globally recognized hospitality brand.
• Career development and growth pathways within an award‑winning workplace culture.
• Engaging environment that values teamwork, leadership and innovation.