Project Manager – Customer Experience

About the role

We are looking for an experienced and results‑driven Project Manager (CX) to lead customer‑experience projects from initiation through completion, ensuring delivery on time, within scope and aligned with business objectives.

Key responsibilities

• Manage CX projects from planning through implementation.
• Develop project plans, timelines and deliverables.
• Coordinate with clients, stakeholders and internal teams.
• Monitor project progress, risks, issues and KPIs.
• Prepare project reports and presentations.
• Identify opportunities to improve customer journeys and service quality.

Required profile

• Bachelor’s degree in Business, Project Management or a related field.
• At least 1 year of project‑management experience, preferably in CX, contact‑center or customer‑service environments.
• Strong stakeholder‑management and communication abilities.
• Excellent analytical, reporting and problem‑solving skills.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• PMP or other relevant certification is a plus.
• Arabic and English proficiency is preferred.

Required skills

• Microsoft Excel
• Microsoft PowerPoint