Technical Support Specialist – L3

About the role

We are seeking a Technical Support Specialist – L3 to deliver advanced technical assistance, troubleshooting hardware, software, network and system issues in a fast‑paced IT environment.

Key responsibilities

• Provide technical support for hardware, software, network, and system‑related issues.
• Diagnose and resolve technical problems efficiently.
• Handle support requests via ticketing systems, phone, and email.
• Install, configure, and maintain IT systems and applications.
• Deliver remote technical support to end users.
• Document incidents, troubleshooting steps, and resolutions.
• Escalate complex issues and collaborate with specialized IT teams.
• Ensure timely resolution and high user satisfaction.

Required profile

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 4 years of experience in IT Help Desk, Technical Support, or a similar role.
• Advanced English language proficiency.
• Strong knowledge of hardware, software, operating systems, and network connectivity.
• Experience with IT ticketing systems and remote support tools.
• Familiarity with ITIL best practices is an advantage.

Required skills

• Strong communication and customer service skills.
• Analytical and troubleshooting abilities.
• Ability to work under pressure and manage multiple incidents.
• Attention to detail and effective documentation.