Total Quality Management Department Manager

About the role

The Total Quality Management Department Manager leads the organization’s quality function, ensuring that products and services consistently meet guest requirements, regulatory standards, and corporate objectives. This senior role drives the development, implementation, and continuous improvement of quality control, assurance, and management systems.

Key responsibilities

• Define and execute the overall quality strategy aligned with business goals.
• Lead the Quality Control, Quality Assurance, and QMS managers, fostering a culture of excellence.
• Oversee inspections, testing, audits, and sampling throughout the product lifecycle to eliminate defects early.
• Maintain and audit Standard Operating Procedures (SOPs) and act as the primary liaison with certification bodies.
• Develop risk‑assessment processes, identify quality risks, and implement mitigation plans.
• Ensure regulatory compliance by integrating standards into the quality management system and conducting rigorous audits.
• Drive continuous improvement initiatives using Six Sigma, Lean, and other quality methodologies.
• Design and deliver training programs on quality systems and best practices.

Required profile

• Proven experience leading quality functions in an industrial or production environment.
• Strong understanding of regulatory requirements and certification processes.
• Demonstrated ability to develop and implement strategic quality initiatives.
• Excellent leadership, communication, and stakeholder‑management skills.

Required skills

• Six Sigma methodology
• Lean principles
• Quality Management Systems (QMS)
• Regulatory compliance
• Risk assessment and mitigation