Account Manager - Aviation

About the role

The Account Manager – Aviation will own the end‑to‑end relationship with airline clients within the IFC ecosystem. Acting as the strategic bridge between airline partners and internal teams, you will ensure seamless service delivery, drive passenger digital experience, and create commercial value.

Key responsibilities

• Manage a portfolio of airline accounts, meeting contractual commitments, SLAs and KPIs.
• Serve as the primary escalation point and trusted advisor for commercial, operational and technical stakeholders.
• Maintain visibility of fleet status, retrofit schedules, AOG situations and configuration changes.
• Lead regular business reviews (MBR/QBR) with data‑driven insights and actionable recommendations.
• Coordinate cross‑functional execution for aircraft installations, upgrades and maintenance.
• Monitor service performance metrics (connectivity uptime, bandwidth usage, passenger adoption) and drive continuous improvement.
• Translate airline requirements into project plans, oversee testing, certification and go‑live readiness.

Required profile

• Proven experience managing airline or aviation‑related accounts.
• Strong commercial acumen with a focus on customer success and growth.
• Excellent communication and stakeholder management skills.
• Ability to work across technical, operational and sales teams.

Required skills

• Knowledge of satellite connectivity technologies and network infrastructure.
• Familiarity with LEO/GEO hybrid models and aircraft connectivity solutions.