Account Manager

About the role

We are looking for an Account Manager to drive client success and revenue growth for our learning platform. The ideal candidate will understand customer needs, build strong relationships, and act as a trusted advisor to ensure our solutions meet client objectives.

Key responsibilities

• Serve as the primary point of contact for all account management matters.
• Build and maintain long‑lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts and executive sponsors.
• Ensure timely delivery of solutions aligned with customer needs.
• Communicate progress of monthly/quarterly initiatives to stakeholders.
• Identify new business opportunities within existing accounts and meet sales quotas.
• Forecast and track key account metrics such as quarterly sales results.
• Collaborate with the sales team to grow opportunities within the territory.
• Assist with challenging client requests or issue escalations.
• Maintain and update annual account plans for assigned accounts.
• Coordinate closely with partner ecosystem to strengthen offerings.

Required profile

• Previous account management experience with an active network of customers in the assigned sector/region.
• Strong communication skills and comfort in client‑facing roles.
• Willingness and ability to travel as needed.
• B.Sc. degree in Computer Science, Business Administration, or a related field.
• At least 3 years of experience in sales.
• Diplomatic personality capable of handling client change requests.
• Team‑oriented mindset.

Required skills