Account Manager

About the role

The Account Manager will act as the primary point of contact for both new and existing customers, ensuring they achieve success with our product. You will build strong relationships, understand client needs, and coordinate internally to deliver tailored solutions.

Key responsibilities

• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long‑lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts, stakeholders and executive sponsors.
• Ensure timely and successful delivery of solutions according to customer needs and objectives.
• Communicate progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and identify improvement areas to meet sales quotas.
• Forecast and track key account metrics such as quarterly sales results and annual forecasts.
• Collaborate with the sales team to identify and grow opportunities within the territory.
• Assist with challenging client requests or issue escalations as needed.
• Develop expert knowledge of the platform and translate it into custom business benefits for customers.
• Handle complex sales cycles and provide coordination and direction to extended teams.
• Maintain and update annual account plans for assigned accounts.
• Coordinate closely with partners to strengthen offerings and delivery capabilities.

Required profile

• Previous account management experience with an active network of customers in the assigned sector/region.
• Strong client‑facing communication skills and willingness to travel.
• B.Sc. degree in Computer Science, Business Administration or a related field.
• At least 3 years of experience in sales.
• Diplomatic personality capable of handling client change requests.
• Team‑oriented mindset.

Required skills