Air Freight Specialist

About the role

As an Air Freight Specialist at Aramex, you will serve as the primary point of contact for clients seeking air freight solutions. You will build strong relationships, provide tailored freight options, and support the sales team in winning new business.

Key responsibilities

• Deliver comprehensive air freight solutions that meet client requirements.
• Maintain and grow client relationships to ensure loyalty and retention.
• Resolve client claims, payment issues, and pending shipments promptly.
• Manage the full lifecycle of air freight shipments from booking to delivery.
• Provide accurate quotations and follow up on sales opportunities.
• Coordinate logistics with internal stakeholders and negotiate competitive rates with carriers and agents.
• Monitor profit and loss metrics, handle invoicing, and report operational issues.
• Drive continuous improvement in on‑time delivery performance for assigned trade lanes.
• Collaborate with the regional pricing desk on RFQs, projects, and tenders.

Required profile

• Bachelor’s degree in Business Administration or a related field.
• 2‑3 years of experience in air freight forwarding.
• Strong understanding of global trade lanes, airlines, and air freight solutions.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Excellent written communication skills, especially professional email correspondence.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint

What we offer

• Opportunity to work with a leading global logistics provider.
• Dynamic environment with exposure to international trade.
• Professional development and career growth pathways.