Arabic-speaking Remote Customer Support Specialist

About the role

We are looking for a detail‑oriented Arabic‑speaking Customer Support Specialist to work remotely. You will provide professional, timely assistance to Arabic‑speaking customers across email, chat, and phone, ensuring a positive experience at every touchpoint.

Key responsibilities

• Respond to customer inquiries in Arabic (and English when required) via email, chat, or phone.
• Troubleshoot and resolve common issues, identify root causes, and guide customers to solutions.
• Document all interactions in the CRM system, track open cases, and follow up for timely resolution.
• Maintain high quality and communication standards, handling complaints with empathy.
• Collaborate with internal teams, participate in training, and stay updated on product and policy changes.

Required profile

• Fluent in written and spoken Arabic with good English proficiency.
• Strong communication, empathy, and patience when dealing with customers.
• Ability to multitask in a fast‑paced environment and work independently from a remote location.
• Basic computer literacy and attention to detail.
• Previous customer support experience is a plus.

Required skills

• Familiarity with CRM systems.
• Experience using email and chat tools.

What we offer

• Competitive compensation.
• Flexible remote working schedule.
• Training and onboarding support.
• Opportunities for career growth in customer support.
• Performance‑based incentives and a collaborative remote team environment.