Assistant Guest Experience Manager

About the role

Join Novotel, a member of the Accor network, as an Assistant Guest Experience Manager. You will help create warm, memorable experiences for every guest while supporting the Guest Relations Manager in delivering high‑quality service across all touchpoints.

Key responsibilities

• Welcome guests warmly and ensure a professional farewell, enhancing overall satisfaction.
• Organise special events, VIP arrivals, and personalised experiences based on guest preferences.
• Monitor guest feedback, implement actions to improve satisfaction, and handle complaints promptly.
• Train, coach, and support team members on service standards and hospitality best practices.
• Maintain accurate guest records, preferences, and special requests in the hotel management system.
• Coordinate closely with Front Office, Housekeeping, Food & Beverage, Concierge, and other departments to ensure seamless service.
• Manage guest communications, pre‑arrival arrangements, and follow‑up activities.
• Assist in developing initiatives that boost guest loyalty and engagement.

Required profile

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Fluency in English and Arabic with excellent written and verbal communication skills.
• Minimum 3 years of experience in Guest Relations, Front Office, or hotel management.
• Strong leadership, team‑management, and problem‑solving abilities.

Required skills

• Hotel management systems
• Microsoft Office