Assistant Outlet Manager

About the role

The Assistant Outlet Manager supports the Outlets Manager and Director of Food & Beverage in delivering mindful, balanced service at Miraval The Red Sea. This role focuses on training, quality assurance, and operational support to ensure every guest experience reflects the brand’s wellness principles.

Key responsibilities

• Promote and reinforce Miraval’s service and quality standards across all outlets.
• Conduct regular service audits, workflow observations, and quality checks to identify and close service gaps.
• Coach colleagues daily, fostering a strong quality mindset and mindful service behaviours.
• Lead, motivate, coach, and, when necessary, discipline team members including team leaders, hostesses, and waiters.
• Handle guest complaints, special requests, and public relations matters with professionalism.
• Ensure food items, ingredients, and preparation methods meet quality standards.

Required profile

• Passionate and growth‑minded individual with a strong interest in wellness hospitality.
• Experience in food and beverage operations, preferably in a resort or luxury setting.
• Demonstrated ability to train, coach, and develop frontline staff.
• Strong communication skills and a proactive approach to problem‑solving.

Required skills

• Wine knowledge
• Spirits knowledge