CAFM Helpdesk Operator (English & Regional Language)

About the role

Support HC is looking for a CAFM Helpdesk Operator to join its facilities management team in Riyadh, Saudi Arabia. The role handles service requests, monitors maintenance tickets and coordinates with internal teams so that reported issues are resolved promptly. The position is full-time, mid-level, and open to Saudi nationals and expatriates who meet the language and technical requirements.

Key responsibilities

• Respond to helpdesk inquiries and accurately log service requests.
• Monitor, update and track work orders through CAFM systems.
• Coordinate with internal teams to resolve maintenance requests on time.
• Maintain accurate records of customer interactions, service tickets and work order updates.
• Provide professional customer support according to established service procedures.
• Follow up on outstanding tickets and share progress with stakeholders.

Required profile

• Fluent English and at least one regional language such as Hindi, Urdu or Tagalog.
• Previous experience using CAFM systems or helpdesk ticketing software.
• Willingness to work rotational shifts, including evenings, nights and weekends.
• Strong communication, customer service, coordination, record-keeping and problem-solving skills.

Required skills

• Familiarity with CAFM platforms and ticketing tools.
• Work order tracking and service request management.

Salary is estimated at SAR 4,500 to 6,500 per month. Applications close on 31 October 2026; interested candidates send their updated CV by email.