Call Center Agent – Customer Support
Jeeny · Riyad
Job description
About the role
We are seeking a professional, customer‑focused Call Center Agent to manage inbound and outbound calls and resolve help‑center tickets. The role involves delivering accurate, timely support while maintaining high satisfaction and meeting performance standards.
Key responsibilities
- Handle inbound and outbound customer calls courteously.
- Resolve help‑center tickets through designated channels.
- Provide accurate information about products, services, and processes.
- Identify customer needs, resolve issues efficiently, or escalate when necessary.
- Record interactions, requests, and resolutions in the CRM or ticketing system.
- Meet KPIs such as SLA, call handling time, productivity, quality, and customer satisfaction.
- Coordinate with other departments for investigations or actions.
Required profile
- High School Diploma or equivalent (Bachelor’s degree strongly preferred).
- Strong verbal and written communication skills.
What we offer
- Join a leading mobility platform in the region.
- Dynamic and collaborative work environment.
- Opportunities for career growth and professional development.
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Published 6 hours ago
Expires 1 month from now
12 views · 0 interested
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Jeeny
Riyad