Call Center Agent

About the role

IIQAF Group is looking for a professional, customer‑focused Call Center Agent to support its healthcare operations in Riyadh. You will manage inbound and outbound calls, provide accurate health‑care information, and help schedule patient appointments while ensuring a smooth experience.

Key responsibilities

• Handle inbound and outbound calls from patients, customers, visitors and other healthcare service users.
• Provide clear information on appointments, hospital services, doctors and general health‑care procedures.
• Schedule, confirm, reschedule and cancel patient appointments accurately in the hospital system.
• Register and update patient records, verify contact details and appointment information.
• Conduct follow‑up calls for appointments, service requests, feedback and other approved communications.
• Document complaints, ensure appropriate follow‑up and participate in quality monitoring and training activities.

Required profile

• High school diploma or equivalent; a diploma or degree in Healthcare Administration, Business Administration, Customer Service, Communications or related field is an advantage.
• Previous experience as a Call Center Agent, Contact Center Agent, Customer Service Representative or Patient Services Representative.
• Experience handling high‑volume inbound and outbound telephone calls, preferably in a healthcare setting.
• Ability to remain calm and professional with difficult or emotional customers.
• Strong attention to detail, accuracy and multitasking abilities.

What we offer

• Competitive salary (SAR 5,000 – 6,000 per month).
• Medical insurance and paid annual leave.
• Employment visa and work‑authorization support according to Saudi regulations.
• End‑of‑service benefits as per Saudi labour law.
• Professional training, development and career‑growth opportunities.
• Supportive, multicultural working environment.